Help Center

Possible causes: the format is not supported (FormatOS recognizes 28 specific formats), the file exceeds the current size limit, there is a network issue, or the browser is blocking the action. Try a different file or refresh the page and try again.

Actions shown depend entirely on the detected file type. If an action is not visible, it either does not apply to that file format, is not yet active for that format, or requires a server engine that is currently unavailable. Unsupported actions are hidden rather than shown as broken.

Possible causes: the file is corrupted or incomplete, it uses an unsupported codec or encoding, it is password-protected, it is a scanned document without embedded text (OCR not available), or it exceeds processing limits. Try a smaller or simpler version of the file.

Check that your browser allows downloads from this site. Try again, or use a different browser. If the file is very large, give it more time to finish processing before downloading.

If you know the password, some tools may prompt you to enter it. The workspace does not bypass, crack, or remove passwords from files where the password is unknown. Only use files you have full access to.

DOCX to TXT extraction and all XLSX conversions run in your browser and work without a server. Conversions from DOCX, DOC, RTF, ODT, or PPTX to PDF or other document formats require a server-side document engine. If that engine is unavailable, those options are hidden instead of shown as broken. For XLSX, check that the file is not password-protected or corrupted.

Video and audio processing requires a compatible server-side media engine. If the engine is unavailable, media actions are hidden instead of shown as broken. Some codecs or container combinations may not be supported. Try a more common format such as MP4 (H.264) or MP3.

JPG does not support transparency. If you convert a transparent PNG to JPG, the transparent areas will be filled with white. Use PNG or WebP to preserve transparency.

No. Upload your file first. The workspace detects the format automatically and shows only the relevant actions. You never need to browse a tool directory or select a category before uploading.

Upload any DOCX, XLSX, or PPTX file and the workspace detects it and shows relevant actions. For Word documents: extract text, convert to PDF, DOC, HTML, ODT, or RTF. For Excel spreadsheets: preview the data table, export to CSV, JSON, TSV, XML, YAML, HTML, or PDF, and clean empty/duplicate rows. For PowerPoint: convert to PDF or HTML. Some conversions use a server engine — those are labelled with a Server badge and require the backend to be active.

When you upload a DOCX file, the workspace extracts the text locally in your browser and shows a word count and paragraph count immediately. When you upload an XLSX file, it reads the first sheet and shows a table preview with row and column counts. These stats are computed entirely in your browser — no file content is sent to a server for this step.

After uploading a file, you can optionally select what you are preparing the file for — such as an online form upload, email attachment, bank document pack, job application, or KYC submission. The workspace then shows recommended steps and quick action buttons for that purpose. This is a guide only — requirements vary by institution, so always review the final file before submitting.

Yes. After uploading an XLSX file, choose the 'Clean data' action. This removes empty rows and duplicate rows from the spreadsheet and downloads a clean XLSX file. This runs entirely in your browser.

Different file types support different actions. A PDF, image, video, and spreadsheet each have a different set of available options. Actions that do not apply to your file are hidden to keep the interface clean and accurate.

The workspace currently recognizes 28 formats: PDF, DOCX, TXT, Markdown, HTML, JPG, PNG, WebP, GIF, SVG, CSV, TSV, JSON, XML, YAML, XLSX, ZIP, MP4, MOV, WEBM, MKV, AVI, MP3, WAV, AAC, OGG, M4A, and FLAC. Uploading any other format will show an unsupported file notice.

The action may not apply to that file type, or it may require a server engine that is not active in the current deployment. Only actions that are genuinely available for the uploaded file are shown.

Large files take longer to process and may have size limits depending on the server engine available. Current limits may vary by file type. If a file is too large, the workspace will indicate this.

Metadata removal appears only for file types where it is supported — primarily images and PDFs. The option will not appear for formats where metadata removal is not implemented.

No. FormatOS is a workspace for files you upload from your own device. It is not a social media downloader or link-based scraper of any kind.

Only if you know and can provide the correct password. The workspace does not bypass or crack unknown passwords. Do not attempt to unlock files you do not have permission to access.

Yes. Every tool listed in the directory and shown after upload has a real working implementation. Actions that depend on an engine which is offline at a given moment are hidden — they are not shown as broken or as a placeholder.

Try a smaller file, a different format, or a different action. Some files may be corrupted, encrypted, too large, or use unsupported codecs. If problems persist, use the contact page to report the issue.